TISS Full-time Counselor Recruitment 2026

About This Job

Tata Institute of Social Sciences (TISS) is hiring Full-time Counselors for the iCALL Psychosocial Helpline. If you have a Master's Degree in Counseling, Clinical Psychology, or allied sciences, you can apply by email. The official TISS project positions page lists the last date as 31 May 2027. Salary is Rs. 32,000 per month during training and Rs. 35,000 per month after successful training.

Tata Institute of Social Sciences Full-time Counselor Recruitment 2026

Tata Institute of Social Sciences (TISS), a deemed university and grant-in-aid institute under the Ministry of Education, Government of India, has released a rolling advertisement for Full-time Counselor posts at iCALL Psychosocial Helpline. The notification says the number of positions is not specified because this is a rolling advertisement. This role is suitable for trained mental health professionals who can offer counselling in English, Hindi, and one regional language.

iCALL is a Field Action Project of the School of Human Ecology, TISS. It provides free, confidential, multilingual counselling support through telephone and email to people in distress. Selected candidates will first go through rigorous training before they start handling live calls and emails.

The helpline was established in September 2012 to make counselling support more accessible, affordable, and useful for people in distress, especially those from marginalised communities. The service works across the lifespan and supports callers through information, emotional support, therapeutic services, and referral linkages. This means the role needs patience, clear communication, and the ability to handle sensitive conversations responsibly.

Along with direct counselling work, iCALL also works on research, capacity enhancement, and awareness generation in the mental health space. The notification mentions collaborations with State Governments, civil society organisations, and international organisations such as UNOs. So this job is not only about answering calls; it also includes training, workshops, reports, and public mental health content.

Who Can Apply?

Educational Qualification

• Minimum qualification: You must have a Master's Degree in Counseling, Clinical Psychology, or allied sciences from a UGC-recognised university.
• Language ability: You should be able to offer professional counselling in English, Hindi, and one regional language.
• Computer skills: You need computer skills for documentation, data analysis, and email-based counselling.

Work Conditions

• Shift work: You should be willing to work in shifts on a weekly rotational basis.
• Saturday work: The role includes alternate Saturdays as working days.
• Commitment: You should be willing to commit for at least 2 years, with extension depending on performance.
• Re-application rule: If you apply once for this post, you cannot re-apply for the same post within the next 1 year.

Duration: The notification mentions a training period of 3 months, and salary details mention training of about 3 to 4 months. After training, the engagement continues for 12 months based on performance, while candidates are expected to commit for at least 2 years. Treat this as a full-time project role where performance and continued suitability matter.

Salary

• Training period pay: Rs. 32,000 per month during the training period of about 3 to 4 months.
• After training: Rs. 35,000 per month after successful completion of training, subject to satisfactory performance.
• Travel conveyance: Rs. 3,000 after successful completion of the training period.
• Annual increment: 10% as mentioned in the notification.
• Variable benefit: Up to Rs. 24,000 self-care allowance per annum and mediclaim.

The salary details are given clearly in the notification, but the advertisement does not mention a separate government pay level or pay matrix. The main monthly amount is Rs. 32,000 during training and Rs. 35,000 after successful training, with additional benefits as stated above.

Selection Process (No Written Exam)

The notification says only shortlisted candidates will be called for an interview. There is no written exam mentioned for this role.

1. Resume Screening: TISS/iCALL will check the resume against the qualification, language, counselling, computer, and shift-work requirements.
2. Shortlisting: Only candidates found suitable after screening will be contacted.
3. Interview: Shortlisted candidates will be called for an interview by the iCALL/TISS team.
4. Training and Monitoring: Selected candidates will undergo rigorous training before live counselling work. Their work will be monitored and supervised as an ongoing learning process.

After selection, counselling will be a supervised ongoing activity. The notice says selected candidates will get the chance to learn, upgrade themselves, and take care of their own mental well-being while working on the helpline. This is important because the job involves distress calls, email counselling, records, reporting, and regular coordination with supervisors.

How to Apply

1. Prepare your updated resume with education, counselling experience, language skills, and computer skills.
2. Email the resume to hr.icall21@gmail.com.
3. Use the subject line Application for the post of full-time counselor.
4. Send the email before the TISS project positions deadline of 31 May 2027.
5. For questions about the vacancy, you can contact icallhelpline@gmail.com.
6. Wait for shortlisting. Only shortlisted candidates will be called for the interview.

No online form link is given for this vacancy on the TISS project positions page. The official application method in the PDF is to send your resume by email to hr.icall21@gmail.com. Use the exact subject line so that your application is sorted correctly by the iCALL team.

Important Dates

• Notification Date: 10 June 2026
• Application Start: 10 June 2026
• Last Date to Apply: 31 May 2027
• Interview Date: To be communicated to shortlisted candidates
• Training Start Date: To be communicated after selection

• Answer calls and emails to provide counselling support through the iCALL helpline
• Maintain records and prepare monthly reports for calls and emails handled
• Work with iCALL team members, supervisors, Programme Associates, and Programme Officers
• Deliver talks, training sessions, and workshops on counselling and mental health topics
• Create content on psycho-social well-being for public awareness and sensitisation
• Use computers for documentation, data analysis, and email-based counselling work
• Follow supervision, monitoring, and training processes before and during live counselling work