TISS Email Counsellor Recruitment 2026

About This Job

Tata Institute of Social Sciences (TISS) is hiring 10 Email Counsellors on a part-time basis for the iCALL Psychosocial Helpline. If you have a Master's Degree in Counselling or Clinical Psychology, strong writing skills and counselling knowledge, you can apply by email. The last date to send your resume is 22 June 2026. The monthly pay is Rs. 17,000 to Rs. 19,000, with self-care allowance and mediclaim support mentioned in the notice.

Tata Institute of Social Sciences Email Counsellor Recruitment 2026 - 10 Posts

TISS is a grant-in-aid institution under the Ministry of Education, Government of India. This recruitment is for iCALL Psychosocial Helpline, a field action project of the School of Human Ecology at TISS Mumbai. The role is suitable for trained counselling and clinical psychology professionals who can offer email-based psychosocial support with care, clarity and proper documentation.

Vacancy Breakdown

• Email Counsellor (Part-Time): 10 posts
• Duration: 12 months
• Weekly time commitment: 24 hours a week, including specific availability on Saturdays

Who Can Apply?

• Qualification: You need a Master's Degree in Counselling or Clinical Psychology.
• Counselling skills: You should have sound knowledge of therapeutic process skills and psychotherapy.
• Writing skills: You need experience in academic writing and good writing skills in both Hindi and English.
• Language preference: Knowledge of one more regional language is preferred.
• Computer skills: You should be comfortable using computers for documentation and email-based counselling.
• Availability: You should be willing to devote 24 hours per week and be available on Saturdays.
• Commitment: You should be willing to commit for at least 2 years.

Salary

• Monthly pay is Rs. 17,000 to Rs. 19,000.
• The notice also mentions up to Rs. 12,000 self-care allowance per annum.
• Mediclaim support is also mentioned for this part-time engagement.

Selection Process

The notice states that only shortlisted candidates will be called for an interview at TISS. Selected candidates will also go through a brief training before they start handling emails.

1. Resume Screening: TISS will screen applications sent by email before the deadline.
2. Interview: Shortlisted candidates will be called for an interview at TISS.
3. Training: Selected candidates will receive brief training before starting email counselling work.
4. Supervised Work: Email counselling will be done under supervision, with regular feedback from senior team members.

How to Apply

1. Prepare your updated resume with your counselling/clinical psychology qualification, writing experience and relevant skills.
2. Email the resume to icallhelpline@gmail.com.
3. Use the subject line Application for the post of Email Counsellor.
4. Send the email on or before 22 June 2026.
5. Keep checking your email because only shortlisted candidates will be contacted for the interview.

Important Dates

• Application Start: 11 June 2026
• Last Date to Apply by Email: 22 June 2026
• Interview Date: To be announced to shortlisted candidates
• Training Date: To be informed after selection

Work Profile

As an Email Counsellor, you will support people who write to iCALL for help with emotional distress, academic stress, career concerns, relationships, self-harm, gender-based violence, gender and sexuality. The role needs sensitive writing, careful documentation and regular coordination with the iCALL team. Since the work is email-based, your ability to write clearly in Hindi and English is important.

This part-time role still needs a steady professional routine. You will read email requests carefully, understand the person's concern, prepare a safe counselling response and keep proper records of the support given. The notice mentions concerns such as academics, career, interpersonal relationships, suicide and self-harm, gender-based violence, gender and sexuality, so the work needs both mental health training and sensitive writing.

The selected Email Counsellors will report to the Programme Associate and Programme Officers at iCALL. You will coordinate with senior team members for supervision and feedback, which means your responses are not expected to be casual replies. The notice also says selected people will undergo a brief training before they start addressing emails, and this supervised setup can help you improve counselling practice while serving people in distress.

This is a good fit if you can balance 24 hours a week with careful documentation. The Saturday availability is specifically mentioned, so you should apply only if that timing works for you. TISS also asks for a willingness to commit for at least 2 years, even though the employment duration shown in the vacancy table is 12 months. Before emailing your resume, check that it clearly shows your counselling or clinical psychology degree, academic writing experience, language skills and computer documentation experience.

For the email application, keep the message simple and professional. Attach your resume, use the exact subject line for the Email Counsellor post, and send it before 22 June 2026. The notice says late applications will not be considered, so do not wait until the last day if your resume needs updates.

• Offer email-based counselling with the iCALL counselling team
• Handle psychosocial concerns related to academics, career, relationships and emotional distress
• Support users dealing with self-harm, gender-based violence, gender and sexuality concerns
• Keep regular records of emails addressed and counselling responses sent
• Coordinate with senior team members for supervision and feedback
• Follow iCALL protocols for safe, timely and sensitive psychosocial support
• Use computers for documentation and email-based counselling work