NABFINS Customer Service Officer Kerala Recruitment 2026

NABFINS Customer Service Officer Recruitment 2026: Overview

NABFINS Limited is recruiting a Customer Service Officer (CSO) for field work in Kerala under job code Nabfins/OPS/1141. The role connects customer sourcing with the branch's ongoing loan portfolio, so your work continues after a customer receives a loan. Field contact is central to the role: the job description links finding new business locations and customers with following up on scheduled loan instalments.

Service Conditions and Caveats

• Kerala deployment: The detail page names Anchalumood, Chengannur, Karunagappally, Konni, Kottarakkara, Nedumangad, Sreemoolanagaram, Thodupuzha, Wadakkanchery and Nadathara as requirement locations. Read these as the locations attached to this Kerala opening when considering where you could work.
• Branch connection: The field role is tied to building a sustainable customer portfolio for the branch. The job description connects customer contact, group activity and collection reporting with the branch team, so the work extends across several parts of a customer's loan relationship.
• Recruitment decisions: NABFINS has the final say on questions about your application and the point at which it checks the requirements. The careers instructions say its decisions on recruitment matters are binding, and it will not entertain personal enquiries or correspondence challenging those decisions.
• Application acceptance: NABFINS can reject an application or candidature at any point without explaining the reason. Sending a form or resume therefore does not itself confirm that the company has accepted your candidature.
• Canvassing: Trying to influence the recruitment through canvassing can disqualify you. Keep your contact with the company focused on the application and genuine clarification needs.
• Recruitment offers: The company warns that offers from unauthorised parties or websites do not create an obligation for NABFINS to provide employment. This applies whether the third party asks you for money or presents the offer as free.
• Requests for money: If someone demands money in return for a NABFINS offer letter, the careers instructions ask you to report it to careers@nabfins.org. The company also advises checking recruitment details through its own careers website.

Application Submission Notes

The Kerala job page asks you to send your resume to careers@nabfins.org and also links an application form for this job code. Use the Kerala entry when checking the form, as the careers index carries similar CSO openings for other states.

For a recruitment clarification, the general careers instructions give careers@nabfins.org and 080 26970500. The Kerala detail page also provides local contacts for this opening, which you can consult alongside the job-specific application link.

• Find potential customers and new locations for branch business.
• Check customer credentials and conduct compulsory group training.
• Enter customer information in CRIF and CMS systems.
• Accompany the Branch Manager for group recognition tests and support pre-disbursement work.
• Follow up on loan instalments and collect scheduled payments.
• Deposit collections in the bank and report demand and collections to branch supervisors.
• File customer and loan documents accurately.