NABFINS Customer Service Officer Bihar Recruitment 2026

NABFINS Customer Service Officer Recruitment 2026: Overview

NABFINS Limited is recruiting a Customer Service Officer (CSO) for field work in Purnia, Bihar. The role connects the branch with customers: it covers finding new business locations, bringing customers into the branch portfolio and following up after loans are disbursed. Customer contact continues through the repayment period, so the work extends beyond finding new borrowers.

Service Conditions and Caveats

• Field-based role: The notice identifies this opening as field work. You will work with the branch’s target population and support its customer portfolio through direct contact, including visits connected with lending and collections.
• Branch coordination: The job description connects the CSO’s work with the Branch Manager and other branch staff. Your field activities form part of the branch’s wider lending operations, including group-related work and follow-up after disbursement.
• Recruitment decisions: NABFINS makes the final decision on recruitment matters and when it checks an application. Its general instructions say those decisions are binding and that it will not entertain correspondence or personal enquiries about them.
• Application review: NABFINS can reject an application or candidature at any stage without giving a reason. Sending your details does not create a promise of appointment. Keep this condition in mind when responding to the opening.
• Canvassing: Trying to influence the recruitment process leads to disqualification. Use the official recruitment channels for your application and clarification requests.
• Unauthorised offers: NABFINS says it has no obligation to honour fake offer letters issued by unauthorised people or websites. Its warning covers approaches made for money as well as offers presented without a charge.
• Losses from third parties: The company does not accept responsibility for money or data lost through such dealings. Use the company’s own recruitment information when checking an offer, and report anyone demanding money for a NABFINS offer letter.

Application Submission Notes

The official detail page asks you to send your resume to careers@nabfins.org and also links to an online application form for this opening. The page identifies the role with job code Nabfins/OPS/1133; use that reference to distinguish this Purnia opening from other CSO notices.

For recruitment clarifications, the general instructions provide careers@nabfins.org and 080 26970500. The same email address accepts reports of people or organisations demanding money for job offers. The Purnia detail page also lists local contacts including Rahul.Raushan1@nabfins.org, vimal_kumar@nabfins.org, mutuk.lal@nabfins.org and suraj.kumarray@nabfins.org, alongside the general careers email address.

• Find prospective customers and new business locations for the branch
• Check customer credentials and conduct compulsory group training
• Enter customer data in CRIF and CMS and file lending records
• Accompany the Branch Manager for group recognition tests
• Assist the Customer Service Executive with checks before disbursement
• Support loan disbursement and prepare repayment demands
• Follow up on repayments, collect instalments and deposit collections in banks
• Report repayment demands and collections to branch managers